What to expect when you work with us

Every project we work on is unique but our approach is always the same. Why? Because it works. We’ve got processes in place to make sure you get exactly the results you need. No hold-ups, no nasty surprises: just effective digital design and build, tailored to your business.


The getting-to-know-you stage of the project: we explore what you need and any ideas you’ve got on how to achieve it. We’ll work with you to establish a clear brief, then dig into that to identify the best way to go about meeting it. Initial contact is generally via email. And if you decide you want to work with us, it's time to get together for a more detailed briefing session.


This is where we define the project scope, finalise technical requirements and implement key milestones. We’ve got a visual tracking system in-house, and you’ll get a project calendar so you can see when each stage of the project will be complete. We match each stage of the plan with a sign-off point for you, so no work goes ahead without your approval.


Everything we’ve discussed so far about your project starts to take shape in the design stage. Using what we’ve learned from you, your industry, your customers and your competitors, we’ll create a visual framework and design rules to work to. At this stage, we decide how best to move from concept to completed product, integrating form and function for the best results.


The build phase of your project is where we take everything visual that’s been created so far. We'll combine the visual design with the technical elements outlined during your planning stage to create an product that looks beautiful and performs exactly the way you need it to.


In-house, we'll work through the quality control checklist that's guided the entire project one last time. You’ll get a staging link so you can see the work before it goes live, and give us any last bits of feedback. Remember, you’ll have been signing everything off at the various project milestones, so this shouldn’t be a big job. Once that’s done, it’s time to go live.


Post launch, we’re on hand for any immediate bug fixes, making sure your asset's running perfectly. We can also offer you training on any systems we've used, including video tutorials for future reference. After that, it’s up to you to tell us when you need our support: we’re not the kind of agency that waves you off into the sunset - if you need our help or advice, we’re here.